Workshop Booking Policies & Terms of Service
At Supernova Events we’re all about creating meaningful, inclusive, and unforgettable workshop experiences. To make sure everything runs smoothly for you and our team, here are a few booking policies to keep in mind.
Booking & Payment
A 50% deposit is required to secure your date. The remaining balance is due 7 days before your workshop. We accept e-transfers, credit cards, and registered cheques. Cheques must be received and cleared before your scheduled workshop.
Supplies & Participant Changes
Each Supernova workshop includes thoughtfully curated supplies for every participant to ensure a high-quality, creative experience. To help us prepare:
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A non-refundable materials fee is included in your workshop pricing to cover supplies ordered in advance.
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Final participant numbers must be confirmed at least 14 days before your workshop.
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After this point, your invoice is considered final. We’re unable to reduce the total if participants drop out or cancel.
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We do not offer refunds for no-shows or cancellations due to illness or scheduling conflicts.
Cancellations & Rescheduling
We understand that life can be unpredictable, so we offer flexibility when needed. Here's how our cancellation and rescheduling policy works:
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Rescheduling: If you need to reschedule your workshop, we’re happy to work with you! Simply let us know at least 10 days in advance, and we can find a new date that works for you. (Subject to availability.)
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Cancellations: Unfortunately, we do not offer refunds for cancellations. Once your booking is confirmed, we’ve already invested time and resources into planning, securing supplies, and reserving your spot.
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Same-Day Cancellations or No-Shows: Same-day cancellations and no-shows are non-refundable, as preparation has already been completed by our team.
Late Arrivals
We value punctuality as part of a productive and professional experience for everyone involved. Please note the following policy regarding late arrivals:
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Grace Period: A 10-minute grace period will be provided for late arrivals. After this time, the workshop will proceed as scheduled.
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Session Timing: To ensure a smooth and efficient experience for the entire team, we cannot extend the session beyond the scheduled end time.
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Late Arrivals: If you arrive after the grace period, please join the session quietly and respect the ongoing activities. To minimize disruption, we may ask you to briefly catch up with the facilitator during a break or after the session.
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Impact on Team Engagement: Since team-building exercises are most effective when everyone participates from the start, please encourage timely arrival to ensure your full team benefits from the experience.
Minimum Attendance
Some workshops may have a minimum group size depending on the format. We’ll discuss the details during your consultation.
Travel & On-Site Workshops
For workshops outside the Halifax Regional Municipality (HRM), a travel fee will apply. We’ll include this fee in your custom quote.
Workshop Content & Intellectual Property Terms
At Supernova Events, we take great pride in the unique content, materials, and facilitation methods we create for our workshops. All materials provided during our sessions, including worksheets, activities, and content frameworks, are the intellectual property of Supernova Events and are provided for use during the workshop only.
By booking a workshop with us, you agree to the following:
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Personal Use Only: The materials shared during the workshop are for personal use and to enhance the workshop experience. We kindly ask that they not be reproduced, shared, or used outside the session without our express written consent.
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Respect for Our Work: We ask that the unique facilitation methods and content of our workshops not be adapted or distributed for external use. This ensures we can continue offering high-quality, tailored experiences for each group we work with.
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Protection of Intellectual Property: To safeguard the integrity of our work, any unauthorized use of our content may be addressed through appropriate channels to protect our intellectual property.
We appreciate your understanding and respect for our creative process and look forward to collaborating with you. If you have any questions or would like to discuss any specific use of materials, please feel free to reach out.
By proceeding with your booking, you confirm that you’ve read and agree to these terms.
Thank you for supporting our intentional, community-rooted programming. 💛